In my humble opinion after the dice were incorrectly passed and a new point was established I think the roll establishing the new point should have been ruled a no roll–after all the dice should have been in your hands. You could have then correctly gotten the dice and established the new point and the game continuing from there.

Just an idea from the peanut gallery.

Doc

In retro, I think you are right Doc. The new point was six and I was happy with it soon just went with the flow.

Noah

They are not going to declare it a no roll since you had the advantage when he rolled the dice for the come out. Their money was at risk on the come out and they would have paid you if it were a winner. You would not be happy with them declaring it a no roll if he had rolled a come out winner (7/11). Now that he has established a point the advantage swung over to the house and they are not going to give that away nor should they.

What they did was handle it as if the player established a point and left the table. In those situations the dice pass to the next player to complete the roll.

Skinny, obviously you are correct–letting the game continue was the right decision. But since it was such a small amount–only a few pass line bes, I do think it would be good customer PR to declare a no roll, give the dice back to the person who should be rolling and move forward.

In a a little different " less than following the rules strictly" situation, here is what the supervisor did on one occasion many years ago.

Rose and Doc were in New Mexico playing with Goldfinger. Goldfinger had the dice and on about the 14th or 15th roll he rolled a 7 out. The supervisor was watching and declared it a no roll. To say the players at the table were super happy would be an understatement. The players went crazy. Goldfinger continued to roll and had a 42 before his 7 out. I might add there were no big players at the table. We left shortly thereafter with a very nice profit but most players stayed and lost big time before they quit for the night. We came back around and watched.

Doc had the opportunity to talk to the supervisor after he colored up and the supervisor said "we do that type of thing from time to time. The customers love it and keep coming back, losing more because of their frequent trips to the casino."

My point being–go a little overboard for the customers and they will love you. True in any business.

Rose and Doc

I agree completely Doc. The casino has wide latitude in the decisions they make at the table.

I too think it would have been better for them to declare it a no roll and give the dice back to ACPA.

My explanation was to answer the original question,

Was that the way it should have handled?

They followed the rules but lost an opportunity for customer relations. As you said,

since it was such a small amount–only a few pass line bes, I do think it would be good customer PR to declare a no roll

That would have been the smart move.

I was at a table and a dealer was standing where the boxman should be sitting holding the tip can trying to get the guys at stick left to throw tips at the can like it was a basketball hoop, well he succeeded but the problem was they threw the tips right when I released the dice and they had a mide air collision sure enough it cam up seven out I went crazy.

The floor manager came over I was so hot I told him just go watch the camera, or better yet you can just hear about it after I send an email to the right person I was livid and I walked away hopping made, well about 20 minutes go by, I have gone back to my room and the phone in my room rings it is the second in charge of the casino calling me to come down stairs she wants to talk to me, so I go.

You wont believe it the camera caught it all and it got funny from there, the floor manager tells me how security calls them and tells them they gotta come see this so the 2nd in charge goes up to security and sure enough plain as day it is all there they sent the dealer home they asked me how much money I had on the table and gave it all back right off the table yes the 2nd told a dealer at the table to cut out ex amount and give it to me, offered to give me the dice to shoot right then offered me dinner explained how sorry they where and how wrong the dealer was, never have I been so impressed with customer service as I was then, I love this casino why because I know they care about their customers!

There are still people in this business that understand that it is about the player gotta love them.

Hey Tom,
Is there ANYTHING that hasn’t happened to you on a craps table? And remember this forum is just above a G rating platform 😀

The Contractor

After reading Tom and Contractor’s post, I’m like Wow!
You have to love this!!
I know and have played with both these guys. That is why I’m grinning from ear to ear. 😀

Catch you later!